Returns and Refunds Policy

Thank you for choosing Babbsela’s Designs as your trusted provider of Gifts and custom designs. We want you to be completely satisfied with your purchase. Please read our refund and return policy carefully to understand the terms and conditions for refunds, returns, and exchanges. This policy is designed to provide clarity and ensure a positive shopping experience for you.

1. Return /Refund Timeline

We offer a transparent and customer-friendly return/exchange/refund timeline for items purchased through our website. For items purchased on Amazon, their return policy applies. Those purchases are not subject to any of the terms in this document.

Returns or exchanges are accepted within 30 days from the date of purchase. You must request a Returned Merchandise Authorization (RMA) number during this 30-day period to qualify for a refund. To request an RMA number, please contact customer service using the form on this page If your return is in any way a result of an error by Babbsela’s Designs, we will provide you with a prepaid return label and will happily refund all applicable shipping costs paid on the product(s) you are returning.

If the return is not the result of an error by Babbsela’s Designs, you will be responsible for all shipping and gift box costs incurred for the order and any costs associated with returning the item(s). Please send your return using a reliable carrier that offers tracking (such as UPS, FedEx, or Priority Mail). It is strongly recommended that you insure the package, as you will be responsible for ensuring that all items arrive at the returns center in their original condition.

IMPORTANT NOTE: Refunds will not be issued if the returned products have been damaged or altered in any way before arriving at the Returns Center.

No refunds will be available after the 30-day returns period has expired.

We believe this time frame strikes a balance between allowing you sufficient time to evaluate your purchase while also ensuring a fair policy for our business.

Credit for returned products will be issued within 7 business days of receipt of the returned merchandise using the same form of payment originally used for the order (except where other arrangements have been made.  At this time we are unable to accommodate exchanges.

2. Acceptable Item Conditions

To be eligible for a return or exchange, the item must be in its original condition, including all tags and packaging (if applicable). Please note that certain items may have specific conditions for return due to their nature, and these conditions will be clearly communicated on the product page.

Notes and conditions:

• Refunds will not be available if the returned products have been damaged or altered in any way before arriving at the Returns Center.
• Babbsela’s Designs is not responsible for loss or any costs incurred (including freight, duties and taxes, or import fees) for items returned without an RMA number or to any address other than Babbsela’s Designs address.
• No refunds or returns on custom orders.
• No refunds or returns on gift cards.
• No refunds or returns on personalized items
• No refunds or returns on digital products
• As a safeguard against potential abuse, Babbsela’s Designs reserves the right to deny a refund to anyone who has made what we determine to be excessive returns.
• Please note that gift box charges are not refundable.
• Orders that are returned as Refused, or Return to Sender will be subject to a 15% fee, which will be deducted from the refund, along with any shipping, gift wrap, and/or boxing fees. In addition, the customer will be responsible for any return shipping charges assessed by the courier. Shipping costs are not refundable on refused or unclaimed shipments.

  A $15 fee (per package) will be assessed for all shipments that are re-routed or returned to Babbsela’s Designs as Undeliverable by the carrier. This fee is separate from the re-shipping fee, which is required before packages can be re-shipped.

3. Refund and Shipping Charges

We understand the importance of transparent and fair refund and shipping charges. Our policy aims to be reasonable. We offer free shipping on returns for incorrect items received, or items received damaged, which means you won’t have to worry about additional shipping costs when returning items.

What about damaged, defective, or incorrect items?

At Babbsela’s Designs, your satisfaction is our priority. If you have received a damaged, defective,  or incorrect item, or if part of your order is missing, please notify us immediately. The best way to report any problem with your order is to log in to your account, visit the Orders &Returns section, and locate the order that contains the item(s) in question. If you prefer, you may also email our customer service team using the form on this page to report a problem. In your message, please include your name, order number, and email address, and provide as much detail as possible about the situation.

We will be happy to replace any damaged/defective/incorrect items, assuming a comparable replacement is available, or provide you with a full refund, including all shipping costs.

Any products that might be missing from your order will be shipped as soon as possible at no additional charge to you. Do keep in mind that if you order multiple items, you may be receiving multiple packages. Please double check that the product or products that you believe to be missing from your order are on your order receipt.

For refunds, we offer the following options:

Replacement: We’ll replace the item with another same item, subject to availability.

Money Refund: We’ll return the cost of the item to the original payment method used for the purchase, less shipping costs.

Full Refund: If you receive an incorrect item, or it arrives damaged, we’ll issue a full refund upon return.

Partial Refund: In some cases, a partial refund may be provided if only part of the order is returned.

Line-Item Refund: For items that are part of a larger order, we may issue a refund for the specific item returned.

Store Credit: You can choose to receive store credit, which can be used on any future purchases with us.

4. Items Not Eligible for Refund/Return

While we strive to accommodate such requests, please note that not all items on our website are eligible for refund or return. The following categories of products are generally not eligible for the same: Custom orders, personalized items, digital products, and anything listed as restricted below.

For items purchased on Amazon, their return policy applies. Those purchases are not subject to any of the terms in this document.

Products with Expiration Dates: Items with a limited shelf life or an expiration date.

Hygiene-Sensitive Products: Items that come into direct contact with the body, such as used jewelry.

Custom/Personalized Products: Items that have been specifically customized or personalized for the customer.

Products Sold as Part of Sets/Bundles: Items sold as part of a set or bundle, where individual items may not be eligible for return.

5. Refundable Items List

To provide you with a clear understanding of the products that qualify for refunds, we maintain list of refundable items. This list simplifies the process ensuring that you can easily identify items eligible for refunds. These items are:

Any order that arrives with the incorrect or damaged item, including:
Shadow boxes

Whiteboards

Towels

Magnets

Stationery

Buttons

Ornaments

6. Non-Refundable Items List

We also maintain a comprehensive list of non-refundable items to ensure transparency and clarity. These non-refundable items are:

Products with Expiration Dates: Items with a limited shelf life or an expiration date.

Hygiene-Sensitive Products: Items that come into direct contact with the body, such as used jewelry.

Custom/Personalized Products: Items that have been specifically customized or personalized for the customer.

Products Sold as Part of Sets/Bundles: Items sold as part of a set or bundle, where individual items may not be eligible for return.

7. Avoiding Chargebacks

Our comprehensive refund and return policy is designed to create a transparent and equitable relationship with our customers. By providing clear guidelines for refunds, we aim to empower you with a clear understanding of your rights.

If you have any questions about our refund and return policy, please don’t hesitate to contact our customer support team via this link:

Your satisfaction is our priority, and we’re here to assist you.

Thank you for choosing Babbsela’s Designs!

Babbsela’s Designs is a Trade Name of Garage Sale Industries, LLC

PO Box 431
Broken Arrow, OK 74013

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Last Updated: July 2, 2025